Legal
This policy applies to products purchased from the Cleto Store on cleto.jo.
Last updated: October 2026
You may request a return or exchange within 3 days of delivery if the item is unused, in original packaging, with all accessories, and in resellable condition.
Items that are damaged by misuse, missing parts, or not in original condition may be refused.
If you receive a defective product or the wrong item, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement, repair, or refund as appropriate.
Contact Cleto support with your order reference, product name, and reason for return. Do not ship an item back until we confirm the return process.
Approved refunds for cash-on-delivery orders are typically issued after we receive and inspect the returned item. Timing depends on the refund method agreed with you.
Software licenses, opened consumables, and custom or special-order items may be non-returnable unless faulty on arrival.